MOBILE Scalable Processing and Remote Diagnostics for Smartphones, Tablets, and More Test faster. Grade accurately. Erase data with confidence. Learn more
With Blancco Mobile Diagnostics & Erasure, processors, carriers, retailers, and enterprises gain speed, consistency, and proof, so devices move safely through resale, reuse, or redeployment.
High-Volume Mobile Processing Is More Complex Than Ever The secondary device market keeps expanding. Device diversity, tighter margins, and higher data-handling expectations have made mobile intake more demanding across every channel. Issues we help organizations overcome: Mobile diagnostics slowing intake as volumes increase Manual testing leading to inconsistent results and grading disputes Account locks, fraud attempts, and unclear device history Labor-heavy workflows across retail and processing sites Increasing data compliance expectations at intake Difficulty aligning standards across distributed operations Blancco replaces fragmented workflows with standardized, automated processing. Speed, Accuracy & Consistency Define Modern Mobile Intake Trade-ins, returns, ITAD intake, and marketplace submissions all depend on fast, objective evaluation. When diagnostics vary by technician or location, throughput slows and disputes increase. Blancco helps teams improve: Inconsistent diagnostics across stores or processing facilities Checks for rooted or jailbroken devices Slow triage that limits daily throughput Limited visibility into site-level performance Grading variability that impacts valuation and margins Bottlenecks caused by fragmented intake processes With advanced mobile diagnostics, teams gain speed, clarity, and repeatability. Mobile Data Compliance Expectations Are Rising Across Channels Mobile devices retain sensitive data long after use. As devices move through resale, return, and reuse programs, preventing data exposure becomes critical. Challenges we help organizations address: Residual data left on devices after processing Complex device mixes across Android, iOS, and Samsung platforms Inconsistent wipe methods that weaken audit trails Distributed teams following different data-handling standards Growing demand for verified, tamper-proof documentation Blancco delivers certified mobile erasure, remote data wipe, and audit-ready proof. Retail Trade-In & Return Programs Need Consistent Diagnostics Retail teams must process trade-ins quickly while maintaining fairness and transparency. Variability in store conditions and technician experience makes this difficult at scale. Blancco helps retail teams solve challenges like: Diagnostic speed dropping during peak trade-in periods Customer disputes caused by inconsistent grading Technician skill differences affecting accuracy Fraud attempts and device anomalies Lack of standardized diagnostics across locations Automated diagnostics keep retail programs moving—without added friction.
Compliance Focused. Standards Aligned. Blancco supports 25+ globally recognized data erasure and media sanitization standards, including from NIST, IEEE, and ISO. View Standards
Third-Party Tested & Approved Blancco software is regularly tested, certified, approved, and recommended by 13+ leading governments and organizations around the world, ensuring our solutions deliver industry-leading quality and security. View Certifications
Trusted by Leading Mobile Processors 200M+ mobile devices securely wiped Certified mobile erasure trusted by carriers, retailers, and ITADs Up to 40% faster resale turnaround with diagnostics + mobile wipe 98% of processors report improved throughput with automation
Customer-Focused Solutions Mobile Diagnostics Success Stories Explore how global operations use Blancco to scale diagnostics, reduce handling time, and increase resale value. 6,000 laptops securely erased 50% reduction in data disposal costs MOBILE “…the most significant factor was the integration of Blancco with the asset management software. We conducted detailed verification, such as first retrieving the computer names from the target PCs and then configuring Blancco settings tailored to each PC” Mr. Ken Asari FLCS Co., Ltd. Read full customer story Explore all case studies Reduced lead time from used handset purchase to availability on store shelves Increased profitability by enabling staff to focus on customer service MOBILE “Blancco’s solution does not require any special hardware or software to be installed; all you need is a PC with an internet connection and you are ready to go. There are no difficulties when starting to use the solution, and it can be deployed quickly and easily, even if the number of new stores increases.” Mr. Ryo Fujimaki Manager, Mobile Products Section, Mobile Store Sales Promotion Department, Mobile Promotion Headquarters, GEO Corporation. Read Full Customer Story Explore All Case Studies Up To 45% Increase in productivity of individual technicians Up To 30% Increase in number of devices erased MOBILE “With the Blancco data erasure solutions, we can not only protect our customers’ data privacy, but we can also increase their level of trust and loyalty with us. These are both incredibly important benefits that allow us to maximize the success of our trade-in program.” Lennart Kleuser Founder & CEO, Flip4New Read full customer story Explore all case studies
MOBILE SOLUTIONS Mobile Diagnostics & Erasure Solutions We have certified mobile diagnostics, grading, and erasure tools designed for a variety of environments and operating systems. Whether you’re processing Apple or Android smartphones and tablets, expanding into laptops and other devices, or offering insurance or support on customer devices, Blancco offers the most flexible solutions for mobile devices. Diagnostics & Erasure Diagnosing and erasing high volumes of mobile devices for resale, repair, or recycling. Driving operational efficiency, maximising profits, and most importantly, keeping your customers and auditors informed every step of the way. Learn more Lease & Service Redemption Using multiple tools to validate devices for customer’s lease and service redemptions can be inefficient. A centralized, secure, omni-channel tool for validating devices, facilitated with automated process returns can help solve that problem. Learn more Mobile Insurance Mobile insurers require the ability to remotely offer insurance at any point in the customer lifecycle (even after point of sale), maximizing customer lifetime value whilst also reducing cost of sale and minimizing fraud risk. Learn more Mobile – Buy-Back/Trade-In Mobile carriers, retailers and online providers require an accurate valuation of a device when assessing its condition and health, either in-store or remotely. The Blancco Buy-Back Trade-In (BBTI) solution uses automated and assisted testing to reduce trade-in variance, increase transaction time and improve customer satisfaction. Learn more Fault Management Fault management can be costly and time-consuming without the proper procedures in place. Use an omni-channel fault management solution, validating faults and automating processes for repair and/or exchange. Learn more
One Platform. Complete Data Erasure Coverage. All Blancco solutions connect through the Blancco Management Portal, delivering centralized control, consistent workflows, and audit-ready reporting. This unified platform enables secure data erasure, scalable operations, and compliance—without physical destruction or fragmented tools.
Products Available for Mobile Plans Management Portal Centrally manage and monitor data erasure operations at scale. Control workflows, track erasure status, and access certificates and reports from one platform. learn more Management Portal – On Premise Manage and monitor data erasure operations within your own environment. Maintain full data control while tracking erasure status, certificates, and compliance reporting. learn more Autopilot Detection Automatically identify device status and readiness for data erasure. Reduce manual checks, speed up processing, and support compliant ITAD workflows. learn more Eraser for Apple Devices Perform certified data erasure on Apple devices at scale. Automatically generate erasure certificates to support audit trails, compliance, and secure device reuse. learn more Removable Media Eraser Securely erase data from USB drives and removable media. Eliminate hidden data risks and support compliance requirements. learn more Hardware Solutions Purpose-built hardware for secure, high-volume data erasure. Increase efficiency and consistency across ITAD and data center operations. learn more Asset Reimaging Reimage devices quickly and securely for redeployment. Extend asset lifecycles while maintaining security and compliance. learn more Mobile Diagnostics and Erasure Assess device condition and perform certified data erasure at scale. Generate erasure certificates to support compliance, audit trails, and secure device reuse. learn more Mobile Insurance Accurately assess mobile device condition to support insurance quotes and claims. Deliver trusted diagnostics and consistent reporting for faster, more confident decisions. learn more Mobile Buy-Back and Trade-In Accurately evaluate mobile device condition and value. Enable fair pricing, faster trade-in decisions, and improved customer experiences through reliable diagnostics. Learn more
FIND YOUR PLAN Mobile Diagnostics & Erasure Plans Flexible plans support processors, carriers, retailers, ITADs, and enterprises—from remote diagnostics to full diagnostics and erasure automation. MOBILE Core Build a Secure, Reliable Foundation. Trusted diagnostics, certified erasure, and detailed reporting for iOS, Android, Apple watches, and Wear OS smart watches. Establish a cost-efficient, compliant foundation to process devices with confidence and build client trust. MOBILE Pro Work Smarter, Scale Faster. Add drive erasure, workflow automation, and API integration to reduce operator time, minimize errors, and unlock higher resale value. Demonstrate your commitment to sustainability by measuring and reporting your environmental impact while improving operational efficiency. Mobile Pro-Scale Global Operations, Full Control. Support multi-site, high-volume processing with centralized event management, on-premise options, and 24/7 enterprise support. Optimize every step of your mobile process for complex, global operations.
Not Supported Partially Supported Supported Mobile CoreMobile ProMobile Pro-Scale Mobile Asset Lifecycle: Scalable Diagnostics and Certified Erasure for Mobile Devices i View Supported Features Certified Data Erasure for iOS, iPadOS, Android, Apple Watches and Android Wear OS watches i Comprehensive Diagnostics and Default Checks for iOS, Android, Apple Watches and Android Wear OS i Asset Reporting i Blancco Checks (e.g. FMiP, Carrier ID Checks) i Image Validation i Activation Lock i FeliCa Checks i Add-onAdd-on Advanced Checks (e.g. MDM, FMM, Lost/Stolen, Carrier/SIM, Finance, and OEM Parts) i Add-onAdd-on Endpoint Asset Lifecycle: Diagnostics and Certified Erasure i View Supported Features Mac T2 and Apple M-Series Laptops and Desktops (x64) Chromebooks Asset Reporting i Cloud-Hosted Data Management – Blancco Management Portal (BMP) i View Supported Features Event Alerts, Pools, and Consumption i Product Downloads i Knowledge Base i Custom Reporting Views i Custom Roles i Custom Groups i Sustainability Dashboard i Overview Dashboard i API Integration i Autopilot Detection i Touchless Recheck for Autopilot i Report Template Library i Multi-Tenant Management i Blancco Management Portal (On-Premise) i Add-on (per instance) 1x included (option for add-on per instance) Event Reuse for Mobile i 72hrs120hrs Intelligent Business Routing Workflow Automation i View Supported Features Prebuilt Workflow Templates i Create Custom Workflow Templates i Integration with External Systems i Blancco Products i View Supported Features Blancco Mobile Diagnostics and Erasure (BMDE) i Blancco Drive Eraser (BDE) i Blancco Eraser for Apple Devices (BEAD) i Blancco Asset Reimaging (BAR) i Deployment and Configuration Tools i View Supported Features Blancco USB Creator Tool i Security & Compliance i View Supported Features Tamper-Proof Certificates of Erasure i Supported Erasure Standards i Compliance Certifications i Role-Based Access Controls i Single Sign-On (SSO) i Professional Services i View Supported Features Implementation & Configuration i Add-OnRemote (1Day)On-Site (1 Day) Mastering Blancco Management Portal Training i Add-OnRemote (1h)Included in BCET System Integration & Process Development i Add-OnRemote (4h)On-Site (1 Day) Blancco Certified Engineer Training (BCET) i Add-OnAdd-OnOn-site (1 Day) (Max 5 Engineers) Support Plan & Features i View Supported Features SP2SP1SPE Product Upgrades Portal Support (Knowledge Base) Email Support Phone Support Remote Session Support (Upon Request) Max. Customer Contacts 510Unlimited Annual Remote Health Check (Upon Request) 24/7 Phone Support Technical Account Manager i Add-On Severity 3-4 – Initial Human Response Time i 6 Hours (M-F, 8 a.m.-5 p.m.)4 Hours (M-F, 8 a.m.–5 p.m.)2 Hours (24/7) Severity 2 Initial Human Response Time i 4 Hours (M-F, 8 a.m.–5 p.m.)2 Hours (M-F,8 a.m.–5 p.m.)1 Hour (24/7) Severity 1 Initial Human Response i 2 Hours (M-F, 8 a.m.–5 p.m.)1 Hours (M-F, 8 a.m.–5 p.m.)30 Min. (24/7)
Frequently Asked Questions What is Blancco Mobile Diagnostics & Erasure? It’s a certified solution that tests, grades, and securely wipes mobile devices at scale. It helps teams process devices faster, reduce manual work, and meet strict data protection standards. How does Blancco mobile diagnostics work? The software runs automated tests on smartphones, tablets, wearables, and accessories. It checks components like battery health, screens, cameras, sensors, and connectivity, producing instant, standardized results. How is Blancco mobile erasure different from a typical factory reset? A factory reset clears user data but doesn’t provide certified proof. Whether by certified overwrites or certified resets, Blancco provides a tamper-proof report that confirms data has been removed according to global standards and industry best practices. Can Blancco handle high-volume mobile processing? Yes. Blancco is built for organizations that process hundreds or thousands of devices per day with consistent accuracy and reporting. Does Blancco support Apple and Android devices? Yes. Blancco supports a wide range of Apple and Android smartphones, tablets, wearables, and accessories, including the latest OS versions. Are Blancco mobile products certified? Yes, Blancco Mobile Diagnostics and Erasure is third-party certified by ADISA and other industry bodies. Is Blancco mobile erasure certified? Yes, each data erasure produces a tamper-proof, audit-ready report certifiying that data has been sanitized according to industry standards. What reports do I receive after diagnostics and erasure? You receive digitally signed certificates showing test results, erasure outcomes, device details, and compliance proof—ideal for audits and resale partners. Can Blancco detect activation or account locks? Yes. The solution detects iCloud, Google, and OEM account locks, helping reduce failed resale and rework. Does Blancco support remote or distributed operations? Yes. Teams can run remote diagnostics and remote data wipe across stores, networks, or home locations, as long as devices connect to the software. How does Blancco support mobile grading? Accurate diagnostics and battery health scores standardize technical grading. When paired with cosmetic grading, this reduces disputes and improves resale pricing.
Transform How You Process, Grade and Erase Mobile Devices Blancco Mobile Diagnostics & Erasure helps you process devices faster, grade more accurately, and protect data every time. Speed up device intake and triage Run accurate, automated mobile diagnostics Perform secure remote wipe and mobile erasure Increase resale value through consistent grading Scale globally without losing control Talk to an expert
Get in touch See first-hand how Blancco simplifies end-of-life data erasure across the widest variety of drives and data storage scenarios.